• Steve Grant

Engaging Medicaid Members Through SMS

Updated: Sep 19, 2019

The California Department of Health Care Services has issued a policy on how Medicaid plans can engage with members through text messaging.

Prefix already supports multiple aspects of Medicaid eligibility data collection and management through text - for example, we support community engagement data collections entirely through an SMS channel. Eligibility is just one part fo the engagement process but an important one for Medicaid. Members that do not stay eligible will be engaged on their health are needs either as they will not technically be members of an MCO plan.


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